zc88 Privacy Policy

Last Updated: 1 June 2026

This Privacy Policy ("Policy") describes how zc88 ("zc88", "we", "us", "our"), operator of the online gaming platform available at zc88.bio, collects, uses, stores, discloses, and protects the personal information of individuals ("you", "User", "Player") who register for or use the zc88 platform and related services. By creating a zc88 account or by continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of zc88 immediately.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of your agreement with zc88.

1. Introduction

1.1 zc88 is committed to protecting the privacy and personal data of our players. This commitment is not merely a legal formality — it is a core part of how we operate. Pakistani players trust zc88 with sensitive personal and financial information when they register, verify their identity, and transact on the platform. We take that trust seriously.

1.2 This Policy applies to all personal data collected by zc88 through the zc88.bio website, any mobile browser experience, and all associated customer support and payment processing interactions. It applies to all registered players and to visitors who interact with the zc88 platform without completing registration.

1.3 "Personal data" in this Policy means any information that identifies or could reasonably be used to identify a natural person, including but not limited to name, national identity number, mobile number, email address, financial account details, IP address, and device identifiers.

2. Data We Collect

2.1 Registration Data. When you create a zc88 account, we collect: full name, date of birth, Pakistani mobile number, email address, residential address, and a chosen username and password. This information is necessary to establish your account and verify your eligibility to use zc88.

2.2 Identity Verification Data. To comply with anti-money laundering and know-your-customer (KYC) requirements, zc88 collects copies of identity documents — typically a Pakistani CNIC (front and back) and where required, a utility bill or bank statement as proof of address. This data is collected through our KYC verification process and is processed by a verified third-party identity verification provider.

2.3 Financial Data. zc88 collects details of your deposits and withdrawals including transaction amounts, dates, and the payment method used (e.g., JazzCash mobile number, Easypaisa mobile number, bank account reference, USDT wallet address). We do not store complete payment credentials such as full bank account numbers or complete card numbers on our servers.

2.4 Gaming Activity Data. zc88 records your betting history, game sessions, wagering amounts, wins, losses, bonus usage, and responsible gaming limit settings. This data is used for account management, bonus tracking, dispute resolution, and responsible gaming monitoring.

2.5 Technical Data. When you access zc88, we automatically collect technical information including your IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL. This data is collected via server logs and analytics tools and is used to maintain platform security and improve user experience.

2.6 Communications Data. When you contact zc88 support via live chat or email, we retain records of those communications including timestamps and any personal data you share in the course of seeking assistance. This enables us to handle follow-up queries and maintain service quality.

3. How We Use Your Data

zc88 uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and manage your player profile on zc88;
• Payment processing — to process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and USDT TRC20 in PKR;
• KYC and AML compliance — to fulfil our legal obligations in relation to identity verification, anti-money laundering screening, and fraud prevention;
• Responsible gaming monitoring — to identify patterns of potentially problematic gambling behaviour and to apply limits, cool-off periods, or self-exclusion where warranted or requested;
• Customer support — to respond to queries, resolve disputes, and assist with account access issues;
• Platform security — to detect and prevent fraud, collusion, bonus abuse, unauthorised account access, and other prohibited conduct;
• Service improvement — to analyse usage patterns, improve platform performance, and develop new features relevant to Pakistani players;
• Marketing communications — to send you promotional messages about zc88 offers, subject to your communication preferences and applicable opt-in requirements.

4. Legal Basis for Processing

4.1 Contractual Necessity. The majority of personal data processing by zc88 is necessary for the performance of your contract with us (your zc88 account Terms & Conditions). Without processing your registration data, identity documents, and transaction data, we cannot provide the zc88 service.

4.2 Legal Obligation. KYC and AML data processing is carried out to fulfil legal obligations under applicable financial crime prevention requirements.

4.3 Legitimate Interests. Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of zc88's legitimate interests in maintaining a safe and fair gaming environment, balanced against your rights and freedoms.

4.4 Consent. Marketing communications are sent on the basis of your consent, which may be withdrawn at any time through your zc88 account communication preferences.

5. Data Sharing & Disclosure

5.1 zc88 does not sell, rent, or trade your personal data to third-party marketers under any circumstances.

5.2 We share your personal data only with the following categories of third parties where strictly necessary:

• Payment processors — JazzCash, Easypaisa, and bank transfer partners for the purpose of processing your financial transactions;
• KYC and identity verification providers — to verify your CNIC and related identity documents as part of our AML compliance programme;
• Game studios and content providers — to facilitate your participation in games supplied by PG Soft, Pragmatic Play, Evolution Gaming, and others; limited technical data may be shared to operate these games within the zc88 platform;
• Customer support tools — third-party platforms used to deliver live chat and email support, bound by data processing agreements with zc88;
• Law enforcement and regulatory authorities — where required by applicable law, court order, or a valid regulatory demand.

5.3 All third-party service providers with access to your personal data are subject to contractual data protection obligations consistent with this Policy.

6. Data Storage & Security

6.1 zc88 stores personal data on secured servers protected by industry-standard physical and technical security measures, including 256-bit SSL encryption for data in transit, AES-256 encryption for sensitive data at rest, access control mechanisms, and intrusion detection systems.

6.2 Access to personal data within zc88 is restricted to personnel and systems with a legitimate operational need. All staff with data access are subject to confidentiality obligations.

6.3 While zc88 implements robust security measures, no internet transmission or electronic storage system is entirely immune to risk. We encourage you to protect your own account by using a strong password, enabling two-factor authentication, and not sharing your zc88 credentials with anyone.

6.4 In the event of a data breach that poses a risk to your rights and freedoms, zc88 will notify affected users within a reasonable timeframe and take prompt remedial action.

7. Cookies & Tracking Technologies

7.1 zc88 uses essential cookies to maintain your login session and platform preferences. These cookies are strictly necessary for the platform to function and cannot be disabled.

7.2 zc88 may use analytics cookies to understand how players navigate the platform and identify areas for improvement. These cookies collect aggregated, non-personally identifiable data.

7.3 zc88 does not use third-party advertising cookies or allow third-party advertisers to place tracking technologies on the zc88 platform.

7.4 You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain zc88 features.

8. Data Retention

8.1 zc88 retains your personal data for as long as your account is active and for a minimum period of five (5) years following account closure, in accordance with standard financial services record-keeping obligations.

8.2 KYC and identity verification documents are retained for a minimum of five years from the date of account closure or the end of the business relationship, whichever is later.

8.3 Gaming activity records and transaction histories are retained for a minimum of five years for dispute resolution, regulatory audit, and responsible gaming purposes.

8.4 Communications data (support tickets, chat logs) is retained for three years from the date of the last interaction.

8.5 Following the expiry of applicable retention periods, personal data is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by zc88:

• Right of access — to request a copy of the personal data zc88 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing — to request that we limit our use of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, commonly used format where technically feasible;
• Right to withdraw consent — to withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link). We aim to respond to data rights requests within 30 days.

10. Children's Privacy

10.1 zc88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18.

10.2 If zc88 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

10.3 If you believe a minor has created a zc88 account, please contact us immediately at the support email address provided above so that we can investigate and take appropriate action.

11. Third-Party Links

11.1 The zc88 platform does not contain links to third-party websites. Any third-party services integrated into zc88 (game studios, payment providers) operate under their own privacy policies in relation to any direct data processing they perform. zc88 is not responsible for the privacy practices of these third parties beyond the contractual data protection obligations we impose on them.

12. Updates to This Policy

12.1 zc88 reserves the right to update this Privacy Policy at any time. The most current version will always be available at zc88.bio/privacy-policy. The "Last Updated" date at the top reflects when the current version came into effect.

12.2 For material changes that affect your rights, zc88 will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect.

12.3 Your continued use of zc88 following any update constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using zc88 and may request account closure.

13. Contact Us

For any privacy-related enquiries, data rights requests, or concerns about how zc88 handles your personal data, please contact our data protection point of contact at: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email so that your enquiry is directed to the appropriate team member promptly.